Our Service – WeddingStory Shop

WORLDWIDE SHIPPING 8-15 BUSINESS DAYS. MORE THAN 5,000 HAPPY BRIDES. WE DELIVER TO UK, CANADA, AUSTRALIA, EUROPE, MALAYSIA, SOUTH AMERICA...ORDER NOW.

Our Service

Please allow up to 24-48 business hours for your order to be processed. All items ordered together may not be shipped on the same day. Tracking number is provided with your order.

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED? 
When your order has been shipped, we will send you an email with your tracking number and a link to where you can track it online.

We have complimentary free shipping to the USA so please allow up to 1-4 weeks item to arrive. All other countries standard shipping is  $4.95 We do our best to expedite each request to your satisfactory.

Returns  
We want you to be completely satisfied with your new purchase. 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Only non customized items can be returned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. To return your product, please first contact us via email to get further instructions. 

Sometimes items get delayed or lost during the transit, or they dont get scanned and It can cause delay in shipping. We do care about our customers and even it is not our fault we do fully refund if item was not delivered 60 day since the purchase. 

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Exchanges 
We only replace items if they are defective or damaged. 

Due to monitor and resolution differences, actual colors may vary slightly from what appears online.

Note  
As a buyer, you  are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

Our Service

 

We deeply hope that you are pleased with your purchase from us.

Since your feedback is very important to our business's development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It will just take you 1 minute.

Please don't hesitate to contact us at info.weddingstoryshop@gmail.com if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction. If you are not satisfied, please feel free to let us know, we will try our best to resolve the problem for you.Thanks for your support!